GreatLooks.ai (the "Platform") is operated by GreatLooks AI, Inc., a Delaware corporation ("Company," "we," "us," or "our"). This Privacy Policy ("Policy") describes how we collect, use, disclose, and protect your personal information when you access or use our websites, mobile applications, AI-powered modules (including the Communication Assistant, Marketing Assistant, Matching Assistant, and Vision Assistant), and related services (collectively, the "Services").

By using the Services, you consent to the practices described in this Policy. If you do not agree with this Policy, please do not use the Services. This Policy is incorporated into and subject to our Terms of Service.

1. Information We Collect

We collect information from you in various ways to provide and personalize our Services:

a. Information You Provide Directly

• Account Information: When you register or create a profile, we collect information such as your name, email address, and phone number so that conversations can persist and your experience can be personalized.
• User Data for Matching and Consultation: Through your interactions with our AI assistants or by filling out your profile, you may provide details about your aesthetic goals, desired procedures, preferred timeline, budget range, and location.
• Sensitive Information for Visual Simulations: To use our Vision Assistant, you may voluntarily upload photos or videos of your face or body ("Visual Data"). This is sensitive personal information used to generate potential outcome simulations.
• Communications: We collect information from your feedback, reviews, and inquiries submitted through our Platform.

b. Information Collected Automatically

• Device and Usage Data: We automatically collect your IP address, browser type, device identifiers, operating system, pages you view, and how you interact with our Services to improve our platform.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to understand user activity, remember your preferences, and support our analytics. You can manage your cookie preferences through your browser settings.
• Location Data: With your permission, we may collect your approximate location from your IP address or device settings to help match you with local cosmetic clinics.

c. Information from Third Parties

• Clinics and Partners: We may receive information from our partner clinics, such as updates on the status of your consultation or procedure, to help us refine our services.
• Analytics Providers: We may receive aggregated, non-personally identifiable data from third-party tools like Google Analytics to understand service usage patterns.

We do not collect or store payment card information directly. All payment transactions (e.g., clinic subscriptions) are handled by secure third-party payment processors.

2. How We Use Your Information

We use your information for the following purposes:

• To Provide and Personalize the Services: We use your data to power our AI modules, such as providing instant answers to your questions, intelligently matching you with clinics, and generating visual simulations.
• To Facilitate Connections with Clinics: When you express interest in a clinic, we share the relevant User Data you have provided (such as your aesthetic goals, contact preferences) to enable the clinic to connect with you for a consultation. Your Visual Data (simulations) may also be shared with a clinic, but only with your explicit instruction.
• To Communicate with You: We use your contact information to respond to your inquiries, send appointment confirmations and reminders, and provide updates related to your journey on the Platform.
• For Analytics and Service Improvement: We analyze usage data to understand how our Services are used, troubleshoot technical issues, and improve the performance and accuracy of our AI models. We will use anonymized data for these purposes wherever feasible.
• For Marketing and Outreach: With your consent, we may send you promotional materials about our Services or relevant clinic offers. You will always have the option to opt-out of these communications.
• For Legal and Security Purposes: We may use your information to comply with applicable laws, prevent fraudulent activity, and enforce our Terms of Service.

We will not sell your personal information to third parties.

3. How We Share Your Information

Your information may be shared in the following circumstances:

• With Cosmetic Clinics: Once you direct us to, we share the necessary User Data with your selected cosmetic clinics (both vetted and non-vetted) so they can assess your goals and contact you. This is a core function of the lead generation service we provide to clinics.
• With Service Providers: We work with third-party vendors for services like cloud hosting, data analytics, and customer support. These providers are contractually obligated to protect your information and may not use it for any other purpose.
• During Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
• For Legal Requirements: We may disclose your information if required by law, such as in response to a subpoena or court order, or to protect the rights, safety, and property of our company, our users, or the public.
• Aggregated and Anonymized Data: We may share aggregated or anonymized data, which cannot be used to identify you, for research, marketing, or industry analysis.

4. Data Security and Retention

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, or disclosure. This includes encryption and strict access controls. However, no digital system is completely secure, and we cannot guarantee the absolute security of your data.

We retain your personal information for as long as your account is active or as needed to provide you with the Services. You may request the deletion of your account and associated User Data at any time by contacting us. Please note that we may be required to retain certain information for legal or operational purposes, and data you have already shared with clinics will be subject to their own privacy policies.

5. Your Rights and Choices

You have control over your personal information and can exercise the following rights:

• Access and Correction: You can review and update your account information through your profile settings or by contacting us.
• Deletion: You can request the deletion of your account and personal data, subject to our retention policies.
• Opt-Out of Marketing: You can unsubscribe from our promotional emails at any time by using the "unsubscribe" link in the email.
• Manage Cookies: You can control or block cookies through your web browser's settings.

To exercise any of these rights, please contact us at privacy@greatlooks.ai. We will respond to your request within a reasonable timeframe and may need to verify your identity before proceeding. We will not discriminate against you for exercising your privacy rights.

Users in certain jurisdictions (such as the EEA, UK, and California) may have additional rights under laws like the GDPR and CCPA.

6. Children's Privacy

The Services are intended for adults and are not directed to children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

7. International Data Transfers

Our goal is to connect a global community of beauty seekers and clinics. Your information may be processed in the United States or other countries where our service providers are located. These countries may have different data protection laws than your own. We will take appropriate measures to ensure your data is protected when transferred internationally.

8. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through a notice on our Platform before the changes take effect. Your continued use of the Services after the effective date constitutes your acceptance of the revised Policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

GreatLooks AI, Inc.
Email: support@greatlooks.ai